1.2. These Terms regulate the terms of providing a range of services provided by the Company and its Partners and are to ensure the operation and provide the Participant with access to a personal virtual account in the Mobile Application, which provides search, reservation of charging stations, charging session, payment for services and purchase of Goods using the Mobile Application or the Site.
1.3. We may change the conditions set forth in these Terms at any time, and such changes shall take effect immediately upon their publication on the Site unless otherwise provided by the Terms themselves. The version that is placed on the Site and Mobile Application at the time of charging the electric car/purchase of goods will be considered relevant and valid for you and the Company.
1.4. You must read these Terms before each use of the Mobile Application or the Site. If you continue to use the Mobile Application or the Site after the promulgation of the amended Terms, this means your agreement to comply with the Terms with all changes.
1.5. If any conditions of these Terms or changes to them are unacceptable to you, you may not use the Site or terminate your account in the Mobile Application in the manner prescribed by these Terms.
1.6. The Mobile Application, the Site, and their constituent elements (eg trademarks, images, text, videos, etc.) are protected by intellectual property rights. The development of the Mobile Application and the Site is the result of significant investments by the Company. For this reason, we do not grant you any rights other than to use the Mobile Application and the Site solely for private use. Any use, copying, or reproduction of the Mobile Application or the Site (in whole or in part) or its constituent elements on any media resources for other purposes, including, but not limited to, commercial purposes, is not permitted.
2.1. Electric Vehicle / Electric Car - a vehicle (vehicle) driven by one or more electric engines powered by batteries or fuel cells.
2.2. Charging Station - a charger with the ability to connect to a DC connector with a capacity of 50 kW and / or an AC with a capacity of 22 kW, installed permanently and designed to charge Electric Vehicles.
2.3. Kilowatt-hour (hereinafter - kWh) - a unit of measurement of the Service, which is used to display changes in the charge level of Electric Vehicles batteries as a result of the Services provision.
2.4. The Unit is a conditional quantity that the Participant can purchase for the cash and in which the cost of one kWh is measured. Using units, the Participant (user) can pay for the electric vehicle's charge, electric vehicle goods, etc. The cost of one kWh is determined in Units and may vary depending on the location and reservation time of the Charging Station.
2.5. The Organizer – Go To-U Inc. located at 1601 Gem Drive, Roseburg OR, 97471, USA
2.6. The Seller - a business entity that sells Goods according to the contract or offers them for sale. The seller may be the Organizer or the Partner.
2.7. The Partner is a business entity with which the Organizer has signed the appropriate contract that provides the possibility to sell the Goods in the Internet Shop.
2.8. The Participant is an individual (and a personal data subject) who has registered in and is a user of the TO-U mobile application or the Site.
2.9. The Buyer (the consumer) - an individual who purchases, orders, uses or intends to purchase or order products for personal needs that are not directly related to the entrepreneurial activity or performance of the duties of an employee. Such an individual must have the necessary competence and powers to conclude contracts for the purchase or order of the goods.
2.10. The Online Store – is an online store hosted on the site https://go-tou.com, as well as in the TO-U mobile application. In this online shop the Goods, terms of the payment, delivery, return of these goods are presented, as well as offers of the Goods from the Organizer's Partners are shown. The Buyer can purchase the Goods from the Organizer's Partners by clicking on the selected offer on the Partner's website and confirming an order in accordance with the Partner's conditions.
2.11. The Goods - goods for electric cars, drivers, discounts, certificates, Partner's goods, clothing, accessories, and other groups of goods in the range, which is presented in the Online Store, the distance sale of which is not prohibited. The Seller gives the Buyer the opportunity to view images (photographs) of the Good, which are accompanied by information about the main characteristics of the product (name, country of origin, conditions of use, etc.).
2.12. The Reward - a product, service, or discount inserted in the Reward Directory at the time of exchange. The Reward Directory could be found in the TO-U mobile application or on the Site.
2.13. The Site is a website hosted on the Internet at https://go-tou.com
2.14. The Order is an appropriate expressed and confirmed Buyer’s will that is executed for the conclusion of the contract of the retail sale of the Goods offered by the Seller through the Online Store. In the case of payment for the Goods through an Online Store using a bank card, the completed and paid Order confirms that the sale contract was concluded.
2.15. The Delivery Service - third parties that provide services of the Goods delivery to the Buyer and the Goods return to the Seller.
2.16. The Bonus is a conditional quantity that Participants receive for taking certain actions in a Mobile Application (for example, for inviting friends to install the Application; for check-in while charging an electric vehicle, etc.). The Participant can exchange Bonuses into the Reward. Bonuses are not converted into monetary currency and vice versa.
2.17. The term "services" in the TO-U mobile application and on the Site means the possibility of receiving additional benefits from the Organizer.
3.1. We try to provide you with accurate and up-to-date information. However, the data and information transmission on the Internet is not subject to absolute technical reliability, and we cannot guarantee the accuracy of all data posted in the Mobile Application or on the Site.
3.3. Cookies are small files that remain on your computer while navigating the Site (for example, pages visited, date and time of visit, etc.) that can be read during a repeat visit to this Site. To take full advantage of the Site functionality, it is better to configure the browser to receive cookies. We would like to emphasize that cookies do not allow you to be identified, and the retention period of information recorded on the computer is 12 months.
4.1. Access to the Mobile Application and the Site can be obtained by persons who have reached the age of majority (over 18 years) and have a valid e-mail address. If you have not reached the age of majority, you must obtain prior parental permission to use the Site.
4.2. To register in the Mobile Application you must enter:
- login and password;
- mobile phone number;
- e-mail address;
or sign in with your Google or Facebook account. The result of registration in the Mobile Application is the creation of your account.
4.3. You confirm that the personal data provided by you when registering in the Mobile Application are reliable and serve as confirmation of your identity.
4.4. In case of non-compliance with these Terms, we reserve the right to suspend your access to the Mobile Application or the Site. In this case, we will notify you.
4.5. Although we try to make the Site and Mobile Application available at all times, we cannot guarantee access under any circumstances. In particular, due to maintenance, updates or other reasons beyond our control, access to the Mobile Application or the Site may be temporarily suspended.
4.6. It is forbidden for one person to register two or more accounts in the Mobile Application. If we discover the existence of several accounts (virtual accounts) for one individual, we have the right to block all these accounts.
4.7. You have the right to delete your account at any time, which indicates the termination of the relationship. To delete an account in the Mobile Application, open the Mobile Application, go to the "Profile" section, open "Settings", click "Delete account".
5.1. The main function of the Mobile Application is the ability to reserve a Charging Station for a specific period of time and provide a charging session for Electric Vehicles.
5.2. Charging of Electric Vehicles using the Mobile Application takes place in three stages: 1. Preparation for the charging session; 2. Carrying out a charging session by operating a Charging Station; 3. End of charging session.
5.3. To prepare for the charging session:
5.3.1. Open the Mobile Application.
5.3.2. Select the Charging Station on the map.
5.3.3. Book a Station for the time you need.
5.3.4. Arrive at the Charging Station.
5.3.5. If the Charging Station is located in the territory where check-in or stay is subject to a fee - pay it.
5.4. To carry out a charging session using a Charging Station.
5.4.1. Check the absence of information about the Charging Station failure or maintenance.
5.4.2. If you are charging an Electric Vehicle at a Charging Station that comes with a cable and connector - you must choose the connector (CCS-2 or CHAdeMO) that is mechanically and electrically compatible with your Electric Vehicle.
5.4.3. If you charge Electric Vehicles at a Charging Station equipped with a three-phase socket, you must only use your own certified cable that is mechanically and electrically compatible with your Electric Vehicle and the socket at the Station.
5.4.4. You must not allow the Electric Vehicle to be connected to the Charging Station in case of a technical malfunction of the Electric Vehicle and / or in case when after an accident in which the Electric Vehicle was damaged, its restoration was carried out without a certified inspection by the Electric Vehicle brand dealer.
5.4.5. For charging at Charging Stations, it is not allowed to use Electric Vehicles and charging cables, which do not meet the relevant international standards or are uncertified, or self-made, or with modifications of the power supply system that were not provided by the respective manufacturer.
5.4.6. After performing the above steps (provided for in paragraphs 5.4.1.-5.4.5.), connect the cable to the Charging Station and Electric Vehicle.
5.4.7. Make sure GPS and Internet are on in your phone.
5.4.8. In the Mobile Application, click "Start charging".
5.4.9. Using the Charging Stations during the quarantine period in order to prevent the spread of acute respiratory disease COVID-19 caused by coronavirus SARS-CoV-2, you must comply with all requirements of public authorities and local governments regarding handling in a public place, in particular, to be in protective equipment, to ensure disinfection of the cable / connector of the charging station, etc.
5.5. End of the charging session.
5.5.1. Upon receipt of the notification in the Mobile Application about the end of the charging session, you are obliged to take technical actions aimed at disconnecting the Electric Vehicle from the Charging Station and leaving the adjacent area.
5.5.2. At the end of the charging session, you are obliged to disconnect the cable / connector from the Electric Vehicle and place it in a specially designated place on the Charging Station. It is forbidden to move the Electric Car with the plugged connector.
5.5.3. After disconnecting the cable / connector, you are obliged to free up space for charging other people's Electric Vehicles.
5.6. In case of damage to the property, equipment, software of the Charging Station, due to their improper operation during or after the charging session, you are obliged to pay such damages in full.
5.7. We are not responsible for the voltage in the electrical network and the possible consequences of voltage fluctuations in the electrical network, which occurred through no fault of ours.
5.8. We are not responsible for the quality and speed of charging in case of features, malfunctions or defects of your Electric Vehicle, including related to the condition of the battery, Electric Vehicle charging port, appropriate controller, charging cable, etc., and / or in case of inability to intake electricity on the power provided out by the Charging Station, owing to work on the internal control of the Electric Vehicle battery control system.
5.9. We are not responsible for any negative consequences resulting from the use of your own charging cable (for damage caused to the health of you or third parties, for damage to your property or third parties, etc.).
5.10. We are not responsible for the safety of Electric Vehicles and / or other property either during the receipt of the Services or during parking in a nearby parking lot or at any distance from the Charging Station.
5.11. It is forbidden to use the Charging Station with the possibility of free Electric Vehicle charging for commercial purposes, including for the purpose of providing taxi services, transportation of passengers or cargo, etc.
5.12. The owner of the Charging Station is liable for damage to you due to the Charging Station use only in the presence of his fault, within the insured events and in the circumstances provided by the contract of civil liability insurance of the Charging Station owner and within the sum insured by such insurance contract. In this case, the damages caused to you are reimbursed by the insurance company with which the Charging Station owner has entered into a civil liability insurance contract.
5.13. If the Charging Station is not insured by the Charging Station owner, then the Charging Station owner is liable for any damage caused to you due to the Charging Station operation only if it is his fault and in accordance with applicable law.
5.14. In order to obtain information about the Charging Station owner, you must contact the Company's Support with a request. The Support is obliged to provide information about the owner and the contact details of the Charging Station owner.
6.1. When registering in the Seller's mobile application or on the Site, when performing the Goods Order, the Buyer consents to the collection and processing of his personal data (collection, registration, accumulation, storage, adaptation, change, renewal, use, sharing, impersonation, destruction) when placing the Goods Order by marking the checkbox:
- I consent to collection and processing (collection, registration, accumulation, storage, adaptation, modification, renewal, use, sharing, impersonation, destruction) of my personal data, namely: last name, first name, middle name, email, phone number, address, date of birth and other data which is necessary for the implementation of the Buyer-Seller relationship, consumer rights protection, advertising and marketing research, and I consent to the transmission of my data by post and courier services deliveries that deliver the ordered Goods, and to other third parties involved by the Seller to ensure the proper performance of the Seller's liability. This provision is valid without limitation.
6.2. The permission to process personal data is voluntary. The lack of permission to process personal data does not allow the processing of the Goods Order.
6.3. The owner or the manager of the personal data is obliged to make changes to the personal data as required by the Buyer.
6.4. The Buyer has the right to withdraw consent to processing of his personal data by sending a written notice to the Seller.
6.5. The primary source of information about the Buyer is data that is directly and voluntarily provided by the person about himself.
6.6. Personal information is provided by the Buyer for the following purposes:
- registration/authorization of the Buyer on the Site / Mobile Application to place an order, conclude a contract of distant sales of the Goods, including receiving mailing information;
- the Seller’s fulfillment of the terms of the contract of distant sales of goods, including the delivery of the ordered Goods to the Buyer;
- obtaining messages with reference information, service and promotional information (promotional newsletters) about goods, discounts, sales, promotions performed by the Seller;
- contacting the Buyer, including sending messages, inquiries regarding the use of the Online Shop, processing the Buyer’s requests;
- collection and processing of statistical information by the Seller and performing market research, evaluation and analysis of the Online Shop;
- for processing and receiving payments from the Buyer, billing, issuing settlement and other forwarding documents;
- to recover Passwords, Buyer information;
- to collect other information that is necessary for the proper implementation of the sales relationship between the Seller and the Buyer;
- to provide effective customer and technical support in case of problems related to the use of the Online Shop;
- to confirm the accuracy and completeness of personal data provided by the Buyer;
- to create a Buyer’s account for the purpose of placing orders for Goods and making Purchases.
6.7. The processing and protection of personal data is carried out in accordance with the provisions of the Convention on the Protection of Individuals with regard to Automatic Processing of Personal Data (signed in Strasbourg on 28.01.1981).
6.8. The Seller and third parties he involved are committed to maintaining the privacy of personal data, ensuring their security during processing and taking measures to protect personal data from unauthorized access, unauthorized processing, accidental loss or destruction. The Seller and any third parties he involved shall not have the right to use the Buyer's personal data and in any way transfer the personal data received to any third parties for purposes other than those specified in this Section. The Seller will store the collected personal data for the period necessary to fulfill the purpose (-es) of the processing defined in this Section and will destroy the personal data after reaching the processing purposes and in other cases, taking into account the requirements of the current legislation.
6.9. The Seller undertakes to maintain the confidentiality of the Buyer's personal data, as well as other information of the Buyer, that became known to the Seller as a result of the implementation of the provisions of these Terms, except where such information:
• is publicly available;
• disclosed with the Buyer's permission;
• requires disclosure in cases established by law and/or when requests are received from authorized public authorities.
6.10. The Seller may use the “cookies” technology. “Cookies” do not contain confidential information and are not transmitted to third parties.
6.11. The Seller receives information about the IP addresses of his visitors. This information is not used to identify the Buyer, but is used to identify and resolve technical issues and for other statistical and security purposes.
7.1. The Buyer (Consumer) must have the necessary capacity and the necessary powers to enter into the contract for the goods purchase. If the person places an order for the goods purchase, it is considered that he / she is familiar with this condition and approves that he / she has the necessary capacity to enter into the relevant contract.
7.2. The sales contract is concluded: in case of payment by credit card - from the moment of the Goods receipt by the Buyer, in case of payment by cash to the Delivery Service - from the moment of payment for the Goods and delivery to the Buyer by the Delivery Service.
7.3. The Buyer can make purchases in the Partner's online stores through the “Shop” section of the TO-U mobile application or go-tou.com website. In this case, the Buyer should go to the Partner's online store from the “Shop” section of the TO-U mobile application or from the Site. When ordering goods from the Partner's online store, the rules of Partner's goods purchase are used, and they have to be placed on the website of the Partner's online store. The Organizer is not responsible for the process of orders placing, purchase, delivery or return of the goods that have been purchased via Partner's online store.
7.4. The validity term of the offer to enter into an agreement is limited by the Seller's inventories. The offer of concluding an agreement within the current action is limited by the terms of its holding.
7.5. Order placement procedure
7.5.1. The Buyer may place the Order on his own in the Shop section of the TO-U mobile application or on the Site.
7.5.2. When placing an order, the Buyer must indicate the information which will be marked by the Organizer or Partner as a mandatory, including the first, middle and last name of the Buyer; the delivery address of the Order; the Buyer's phone number, the Buyer’s email address.
7.5.3. In order to purchase Goods, the Buyer must click on the "Order" button. Completion of the order is confirmed by clicking on the "Buy / Purchase" button and marking that the Buyer confirms his agreement to all the terms and conditions set out in these Terms.
7.5.4. The order is considered completed and is undertaken by the Seller after the Buyer has completed the following obligatory actions:
22.214.171.124. completion of all Order placement stages for Goods placed on the Seller's website, and
126.96.36.199. The Buyer’s acceptance and approval of the conditions established by these Terms, which is carried out at the time of registration on the Seller's website, by ticking the appropriate boxes:
- Agree with Terms & Conditions and Public Agreement.
7.5.5. After placing an order for the Goods, the Seller's manager contacts the Buyer by the phone number provided by the Buyer at the time of Order placing. The Seller’s Manager specifies the Order information with the Buyer and sends the Order.
7.5.6. If the Goods is the subject of promotion, discount or any other preferential terms of Goods receipt, the Seller's manager notifies the Buyer. If the use of promotion, discount or other preferential terms for the Goods purchase requires the Buyer to enter a personal promo-code, then the Buyer must indicate this promo-code in the appropriate box when placing the Order.
7.5.7. At any time, in the Order placing process, the Buyer has the right to refuse the Order by exiting the Order page. To exit the Order page one must click the return button to the previous page. Incomplete Order is not considered placed and is not accepted by the Seller for performing.
7.5.8. The Buyer may cancel the Order completely or partly at any time until the Order delivery (dispatch) to the Buyer, with prior notice to the Seller via feedback form.
7.5.9. Upon completion of the Order placing, an email confirming the Order acceptance is sent to the Buyer's e-mail address or telephone number, indicating the name of the selected Goods and the total amount of the Order. If the Seller does not have the required Goods quantity in stock, the Seller informs the Buyer about this by sending an e-mail. The Buyer has the right to agree to accept the Goods in the quantity available or to cancel this item from the Order by notifying the Seller via feedback form. If the Buyer does not receive a response within 24 hours, the Seller has the right to cancel these Goods from the Order.
7.5.10. The Seller has the right to refuse to conclude the contract and place the Order, if the Buyer already has placed but not received Orders.
8.1. The Participant is credited with bonuses for the purchase of Partners' goods on the Internet.
8.2. To get bonuses when purchasing Partners' goods on the Internet, the Participant must go to the Partner's website from the “Shop” section of the TO-U mobile application or the Site.
8.3. Bonuses may also be credited for the Participant’s activity in the TO-U mobile application, for example by inviting friends to install the Application; for check-in when charging an electric vehicle, for purchasing Goods from a Partner, etc. The list of actions for which the Participant will get bonuses is in the FAQ section. The current balance of Participant’s bonuses will be displayed in the Shop section of the mobile app or the Site.
Bonuses for the purchase are credited to the Participant’s account within 40 days after payment and receipt of the Order by the Participant, unless otherwise provided by the rules (conditions) of particular promotions (offers) within the Partner Program.
When making a purchase, the Participant must make sure that Adblock or any other type of ad blocking is deactivated (since they may block the data transfer from the To-U mobile application to the Online Shop and, consequently, will not allow to charge bonuses or units for purchases made), and when placing an order, to not open other websites containing banner ads.
8.4. Bonuses will be credited only if the purchase is completed immediately after going to the Partner's online store via the "Shop" section of the TO-U mobile application or the Site, unless otherwise provided by the Partner Program.
8.5. The Participant may exchange bonuses received for the Reward, including a discount on the Organizer’s or Partner's goods / service; souvenirs; Organizer’s or Partner’s additional service. During one calendar month, the Participant can exchange no more than 300 bonuses for souvenirs. There are no restrictions on the exchange of bonuses for other types of Rewards.
8.6. The Organizer has the right to require the Participant to confirm the realness and the quantity of check-ins by providing a link to his Facebook profile, which should be open to view the Participant’s activity. In case the Participant is not able to confirm the number and realness of check-in, the Organizer has the right at its discretion to fully or partially write off the already accrued bonuses.
8.7. If the Participant chooses to exchange bonuses for souvenirs, after registration and confirmation of the choice, the Organizer’s manager should call the Participant within the next three working days to clarify the details of the shipment, and send the selected products to the Participant within a reasonable time. If the Participant doesn’t answer the phone, messages or emails from the Organizer’s manager who is trying to reach the Participant for clarification of the order details, such Order shall be cancelled in 10 calendar days, and 50% of Bonuses return to the Participant’s account.
8.8. If the Participant deletes his / her account from the TO-U mobile application or the Site, all bonuses will be canceled without any refund.
9.1. Rewards are not exchangeable or refundable.
9.2. Rewards may be handed over / delivered only within the territory of Ukraine.
9.3. Upon receipt of the Reward (goods), the Participant should immediately check if it is undamaged and complies with the order. The Participant must immediately notify the post office or the courier of any noticeable damage to the Reward, or if the Reward does not comply with the Order, and the courier or the post office worker will register a report on the damage to the damaged Reward.
9.4. The Organizer has the right to make changes to the Rewards catalog (in particular, the number of Rewards available for exchange or the type of Rewards available) without notifying the Participants of these changes.
9.5. The Seller places information about a different procedure of charging of Bonuses and Units than specified in these Terms in the "Shop" regarding the Partner for whom such this Bonus and Units charging procedure applies.
10.1. Units are charged as follows: the Participant buys units in the “Shop” at the price indicated in the “Shop”. After purchasing units and debiting funds from the Participant’s account, the Seller should charge the purchased amount of units to the Participant’s account within one working day.
10.2. The Participant can use the units to pay for charging at a paid charging station, goods for electric vehicle drivers etc. Units are charged off after performing actions using the Units. Units are not converted to monetary units.
10.3. Units may be paid in any currency. All payments will be converted into US Dollars or EURO currency. The conversion will be carried according to the terms and conditions of the issuing bank that issued the Participant’s credit or debit card. If the conversion of the monetary amount due to payment contains fractional thousandths, the amount is rounded up to the hundredth.
10.4. Units can be returned (transferred into money in the Participant’s account) within 30 calendar days from the moment of accrual.
10.5. In order to return units the Participant must send a request, specifying the amount of units he / she wants to be returned, to firstname.lastname@example.org. Within 10 working days the request shall be considered by the Organizer and a refund shall be made, if there are grounds for returning.
10.6. Units are refunded in the currency in which they were originally paid.
10.7. Units may not be sold or otherwise transferred to third parties..
10.8. If the Participant deletes his / her account from the Mobile Application or the Site, all units will be canceled without any refund.
11.1. Delivery of the Goods ordered in the Online Store on the corresponding website is performed on the territory of Ukraine by Delivery Services (postal and courier services) with which the Seller has concluded contracts.
11.2. Upon completion of the Order, the Buyer receives information about the estimated Order delivery time by e-mail or phone. The delivery time depends on the availability of the ordered Goods on the Seller’s stock, on the delivery method, the time required for the order processing, but in any case it will not exceed 30 (thirty) calendar days from the moment of ordering by the Buyer. In the case of absence of the ordered Goods on the Seller’s stock, the impossibility of timely delivery of the Goods, the Seller will inform the Buyer of the need to increase the delivery time by the appropriate number of days.
11.3. The rules of the Goods receipt / delivery are governed by the relevant provisions of the Delivery Services.
11.4. The date of the Goods receipt is the date of signing by the Buyer of the supporting documents confirming the fact of the Goods receipt by the Buyer.
11.5. The delivery cost is calculated individually, taking into account the weight, place and method of delivery, and is indicated at the last stage of the Order placement.
12.1. The price of the Goods is stated in the Online Shop in the Goods description. The price is indicated in USD, EUR, UAH or units. All Goods prices include the added value tax. The prices of the Goods indicated on the Online Shop may be changed unilaterally by the Seller until the moment of Order placing. In the Order process, at the stage of payment for Goods, the Buyer provides payment for the Goods at the price indicated on the Online Shop.
12.2. The cost of the Reward (including discounts or additional services) is indicated in bonuses. Bonuses are not converted into monetary units and vice versa.
12.3. Detailed information on payment for the Goods, including payment methods, is provided in the section “Payment for the Goods”.
12.4. Features of Payment for Goods by paycards:
12.4.1. In case the Bank for some reason refused to conduct the transaction with the Buyer's payment card, the Seller may ask for verifying the card details or provide the details of another valid Buyer's card.
12.4.2. In case of payment for the Goods in cash, the payment should be provided to the courier at the time of Order delivery to the Buyer with a corresponding check.
13.1. The Buyer has the right to terminate the contract concluded with the Seller and return the Goods of proper quality within 14 (fourteen) calendar days from the moment of the Goods receipt.
13.2. Return of the Goods of proper quality is possible only if the Goods were not used and if their marketable state, consumer properties, seals, labels, as well as a settlement document confirming the fact and conditions of purchase of the relevant Product (invoice, fiscal check, merchandise check, etc). The product must be returned in its original packaging (or other appropriate packaging to eliminate the possibility of damage during shipment). The Goods are returned by the relevant delivery services: Nova Poshta, Meest Express, Ukrposhta.
13.3. If the Buyer refuses the Goods of the proper quality, the Seller shall return to the Buyer the value of the Goods (money paid for the Goods). The Seller shall transfer the money no later than 15 (fifteen) business days after receiving the Goods returned by the Buyer.
13.4. The following mandatory steps are required to make a return to the Buyer:
13.4.1. contact customer support through the TO-U mobile application or the Site;
13.4.2. attach to the shipment the returned Goods and the completed Return Application Form;
13.4.3. when sending the Goods, use the original packaging in which the Goods were received;
13.4.4. when returning the Goods through the Delivery Services (mail, courier service), the Goods must be sent to the address indicated by the Seller after the Buyer's request for the return of the Goods.
13.5. The Buyer shall not have the right to refuse the Goods of proper quality which are not subject to exchange (return) according to the List of the goods of proper quality which are not subject to exchange (return) approved by the Cabinet of Ministers Decree No. 172 of 19.03.1994. In particular, such goods include perfume and cosmetic products, feather-down products, underwear, swimwear, hosiery.
13.6. The Buyer has the right to return the Goods of improper quality to the Seller. The return of the improper quality Goods is at the Seller’s expense. Upon return of the Goods due to improper quality, in case of doubt arising from the Seller that the defects are caused by the manufacturer's fault (manufacturing defect, adulterated goods), the Seller may carry out the examination of the Goods at his own expense. If as a result of the Goods examination it is established that its failure has arisen as a result of circumstances beyond the responsibility of the Seller, the Buyer is obliged to reimburse the Seller’s expenses for carrying out the examination, as well as the expenses for storage and transportation of the Goods related to it.
13.7. The money should be refunded in the same method the Buyer used to pay for the Goods. In the case of payment for the Goods in cash in the Goods Delivery Service, the money is returned to the Customer’s payment account.
14.1. In case of the Buyer’s questions and claims, he must contact the Customer Service through the Feedback form on the TO-U mobile application or on the Site.
14.2. In case when any part or provision of these Terms is found to be unlawful, invalid or unenforceable, such part or provision are deemed to be autonomous from these Terms and will not affect the validity and enforceability of all other provisions.